Asda accused of ‘humiliating’ customer who took kitten shopping

girademercaderes.com

An Asda customer has accused the supermarket giant of making her feel ‘humiliated’ – after she went shopping with her kitten.

Danyele Lo Bianco visited the store with her 17-year-old daughter Nicolle and their pet to buy groceries.

The 47-year-old had been carrying Lolly around many shops in her ‘pet bag’ with no problems, Liverpool Echo reports.

Read more Stoke-on-Trent news here.

She also stated that if there is a sign saying pets are not allowed, she will not enter the shop.

However, after entering the premises, Danyele alleged a staff member – who she believes to be a manager – approached them ‘screaming, being rude and very loud in the middle of the supermarket in front of everyone’.

Shocked by the encounter, she initially thought it was because there were thieves in the store, but was then told it was because they were not allowed the kitten in the supermarket.

She claimed she tried to explain there was no sign on the door stating that there were no pets allowed.



Danyele Lo Bianco with her daughter Nicolle and cat Lolly

An Asda spokesperson stated that their policy is that no animals are permitted to come into their stores besides assistance animals such as guide and assistance dogs.

They also said they are yet to receive a complaint directly from the customer on this matter.

Nicolle, Danyele’s daughter also claimed that they were told by the staff member that there was no sign as it is something security usually deals with, however said they were not stopped at the door.

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Danyele said: “My daughter panicked because we have never had this type of treatment before in my life.

“We asked her why she had this kind of rude behaviour with us and she told us it’s because I was not allowed to shop with my kitten.

“So I tried to explain to her that there is no sign on the front mentioning no pets allowed.”

The 47-year-old said they had a shopping trolley “full” of items which they claim was taken by the staff member and they were escorted to security who told them to leave the shop.

Danyele added: “I thought there was no problem.

“But in the end I dropped everything and me and my daughter left the supermarket feeling humiliated.

“My daughter was crying and my cat was too nervous and started trying to get out of her purse because of the whole situation.”

Danyele and Nicolle alleged that they previously visited an Asda store with their kitten and had no trouble at this shop and staff even “petted” the cat.

The 47-year-old said she believes the staff member could have approached the situation differently.

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She said: “I don’t think this is the right way to treat a customer.

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“She could come talk to us and ask us out or take the cat to our car.

“But no, she was just ignorant, rude and screaming out loud.. Then everyone around started looking at us.

“I’m so disappointed in her attitude and my daughter suffers from anxiety and her cat wants to soothe her.”

An Asda spokesperson said they have not received a direct complaint from Danyele on the matter and encouraged her to come forward.

They said: “‘We have not yet received a complaint about this matter but we would encourage the customer to get in touch with our customer service team so we can find out what happened.

“We ask that customers who have pets please do not bring them into store to be respectful to other shoppers and we would like to thank the majority of our customers who follow this policy.

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