Tesco shoppers rage at supermarket as 300,000 people miss out on Christmas delivery slots

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Tesco shoppers have been left furious after hundreds of thousands of them were left queuing for Christmas delivery slots.

Shoppers who subscribe to the supermarket’s £7.99 early access booking service were able to book the Delivery Saver Christmas delivery slots from 6am on Tuesday morning.

However, thousands of Tesco shoppers were unhappy to log on and find themselves in virtual queues of up to 300,000 people.

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Tesco shoppers were left in long virtual queues
Tesco shoppers were left in long virtual queues

One shopper claimed that the process was flawed, saying: “Joined before 6am, 300k place in the queue…

“An hour later, the wait was 10mins. Then it went back up to 40mins. Now the queue has been paused. I’ve been using the app, no ‘app trick’ for me.”

A second frustrated shopper said: “We’ve just sat an hour and 20 minutes to book a @Tesco delivery slot. No slots left! So much for being a loyal weekly online customer for 20 years.”

While another complained: “@Tesco what a disaster for booking Xmas slots!! Priority for delivery saver customers, get in a queue and then finally get to slots and surprise surprise all the slots are fully booked!!! Merry Christmas!!”



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The system wasn’t a complete disaster for all, and many did managed to get their deliveries booked after a fair amount of time waiting in the queue.

One shopper, who did manage to book their slot and was surprised about just how busy the system was, said: “I booked our Tesco Christmas delivery this morning. I was 14000 plus in the queue. Obviously a very popular supermarket!”

Those who are not part of the booking service will have to wait until November 23 to try to get a slot, as some have been kept back for general release.

A spokesperson from Tesco said: “We experienced high volumes of traffic to our website and groceries app this morning and temporarily limited the number of customers using it.

“We’re sorry for any inconvenience this caused and would like to reassure customers that there are still slots available for both home delivery and click and collect over the Christmas period.”

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