August 16, 2022

AN EVRI customer has slammed the firm immediately after a courier claimed they sent his parcel – by sending a image of parcels stacked inside of a warehouse cage.

Atyab Patel was shocked right after getting an email on Monday stating his parcel experienced been delivered to his household – with a photograph that appeared to be taken in a depot.

The 26-12 months-old, from Bolton, Lancashire, experienced been expecting the parcel, a £165 costume for his wife, since it was dispatched very last Friday.

Evri cage
This image was sent to the shopper. Credit: Atyab Patel

He was baffled when he opened his e-mail from Evri, formerly Hermes, to see a blurry proof of shipping and delivery image showing countless offers inside of a steel trolley cage.

The cage seems to be sitting down in a warehouse or sorting facility and does not glance to have even been loaded onto a van or lorry.

Atyab said CCTV at his dwelling showed the courier by no means even tried to provide the parcel to his address.

Talking right now, Atyab mentioned: “I’m essentially pissed off and baffled on how the personnel can add a photograph like that, which clearly is in one of their warehouses, then declare to deliver it and get away with it.”

“It seems they have not even dispatched my parcel from the warehouse in the to start with position.

“I have CCTV all over my residence so I’ve checked all over the time that they claimed to have ‘delivered’ the parcel, but no one arrived.

“My home isn’t difficult to find possibly.

“I’ve not listened to something from them nonetheless. I raised an investigation with them, but have had no reply in any way, and I still have not gained the shipping.

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“It’s highly most likely I’ll not be purchasing from a firm which utilizes Evri any more.”

Atyab complained to Evri on Twitter about the incident on Wednesday (JUL 27), producing: “Evri, where on Earth have you delivered my parcel, simply because I even now really don’t have it and why is there a picture of a trolley with other peoples parcels?

“Clearly this isn’t my address. Get this s**t sorted.”

Atyab statements that irrespective of increasing an investigation by way of an on the web type, he has nevertheless not obtained a reply from the shipping corporation.

This is not the to start with time Evri’s clients have been despatched pictures of their objects in bizarre places.

Last yr, Thomas Gent could not feel his eyes when he was despatched a “delivery confirmation” photograph demonstrating a driver “sat on his a**e at home”.

The image demonstrates the driver with his toes up, carrying slippers as he viewed Television set, surrounded by chocolates.

And previously this 12 months shopper Holly Reed branded Evri as “disgraceful” when she gained a delivery photograph showing her parcel in the dispatch depot – two months immediately after she put the purchase.

A spokesperson for Evri these days explained: “We can affirm that this photo was despatched in error and that the consumer has gained their parcel. We have apologised for any inconvenience.”