BRITISH holidaymakers have been still left fuming following professing to have paid out £1,000 additional for an “all inclusive plus” deal at a 5 star lodge – only to be provided sandwiches.
A raging shopper, recognized as Helen, blasted the Difficult Rock Lodge in Tenerife on Tripadvisor on Thursday next the lack of incorporated food items on provide.
Helen declare to have compensated over £2,000 for four evenings for her and her sister at the luxury lodge and expected premium drinks, endless poolside snacks and ice cream.
Instead, Helen claims she arrived at the resort to find that all the positive aspects from the all inclusive plus deal experienced been taken off.
Helen was remaining even a lot more raging right after the resort manager supposedly available the siblings’ just a two hour slot to consume furnished sandwiches.
Really hard Rock Resort has considering that apologised to Helen on the reviews web page and reported they hope she will check out again so she can have a “real rocking experience” like other company.
Helen’s review examine: “Avoid the fraud.
“The management have established out a valuable ‘all inclusive plus’ deal to get as considerably revenue into the resort for the busiest thirty day period of the calendar year.
“They’ve taken people’s really hard acquired cash and promised top quality beverages, unlimited treats by the pool and ice creams for the youngsters.
“Once they max out the hotel’s occupancy and get the clients money, they have taken away all these positive aspects and their only rationalization is that they are permitted to modify any coverage inside 24 hrs.
“People have paid 1000’s of kilos for an all inclusive package deal to get in this article and to be told that items have suddenly adjusted is absolutely outrageous!
“I’ve in no way seasoned this recklessness from any resort especially for a 5* lodge.
“Today Omar the resort supervisor spelled out that we can now get sandwiches from 4.30-6.30.
“Brilliant, a single thousand pounds further for sandwiches. Our practical experience has been ruined for the reason that of their attempts to claw again as a lot revenue from the pandemic as probable at the expenditure of their shoppers.”
Team from the lodge responded to the complaint afterwards on that working day, producing: “I would like to sincerely apologise for any inconveniences you experienced during your stay with us.
“We truly feel definitely sorry that you experienced to go away with this notion considering that, at HRHT, we observe demanding expectations and processes in order to deliver an remarkable and amplified company to all our visitors and we all aim to build unforgettable and unique activities, normally.
“We would like to apologise for the inconvenience that our All-Inclusive solutions could have caused you, but we hope you could give us a different opportunity as we will demonstrate you the serious rocking expertise that lots of of our attendees have currently had.”
A woman, considered to be Helen’s sister, shared the evaluation to a Fb team on Saturday composing: “I truly could cry, I paid out all inclusive for the Challenging Rock Tenerife to get this.
“It’s aggravating as I paid out just around £2,000 for four nights for me and my sister.”
Dozens of team customers have been left stunned by the encounter.
1 user claimed: “I have stayed here just before, it is an complete fortune in the lodge and not considerably around it to give you other selections to consume and consume.”
Although yet another reported: “The similar matter occurred to us at H10 Conquistador.
“We paid out an more £800 so we could use restaurants, then we discovered out they are only open up at the time a 7 days. They are just grabbing revenue at the moment so we cancelled.”
A different member additional: “I’ve viewed this on a honest couple groups today. 1 woman and her family members of 17 went and had this. It is so, so wrong.”
A spokeswoman for the Difficult Rock Resort Tenerife these days uncovered that the lodge was working otherwise than usual since of a steep improve to the their occupancy around a short time period of time.