August 8, 2022

A RETIREE was still left fuming right after Airbnb cancelled her households lodging for the Commonwealth Online games with just three weeks notice.

Sarah Thompson and her household used more than £800 on tickets for the game titles in Birmingham, West Midlands at the stop of this thirty day period.

Having said that the 69-year-aged from Sussex, East Anglia been given a information on Sunday telling that her 7 night time £1,145 continue to be had been cancelled.

Sarah and Dennis
Sarah and Dennis are eager lovers of athletics. Credit history: Sarah Thompson

Sarah and partner Dennis Thompson, 66, have now been still left scrambling to come across somewhere to replace the 3-bedroom condominium.

Regardless of Airbnb giving the mum-of-two an further £344 to her total refund all other stays are now out of the family’s spending budget owing to soaring pricing for the reason that of the games.

Price hikes across the city have viewed other 3 bed room qualities stated between £2,499 and £6,979 for a seven evening stay.

This has still left the retiree at an deadlock as formal resale websites for the occasion shut on July 4 leaving her trapped with £800 worth of tickets but no lodging.

Dennis and Sarah at the London Olympics in 2012
Dennis and Sarah attended the London Olympics in 2012. Credit rating: Sarah Thompson

Sarah also promises that getaway allowing support sent her backlinks to apartments in Lancashire, two hours from Birmingham by auto or rail.

Speaking nowadays Sarah stated: “I am definitely upset about it, my family members experienced a great time in Glasgow back again in 2014.

“We are all very eager on activity and I was a pupil in Birmingham, so we ended up delighted and resolved to hold out until we experienced secured lodging prior to we used for tickets.

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“We had the condominium in a excellent site as we knew that we could use public transport, we acquired around £800 truly worth of tickets for the games.

“I was despatched a text on Sunday which reported the Airbnb experienced been cancelled.

“At very first Airbnb offered me £230 then upped it to £344 but there is nowhere that affordable at the moment.

“We really don’t want to be split up, it designed me furious, completely furious that they just cancelled like this with no detect.

“They are refusing to be held accountable but I sense that the motive may perhaps be profiteering.”

Sarah shared her problem to Twitter yesterday composing: “We booked on April 9th 2021 and advised the hosts we had been coming to the video games and experienced put in £800 on tickets.

“We ended up explained to past Sunday our booking was cancelled and there is no equal obtainable at a selling price we can afford, so we are unable to use our tickets.”

A spokesperson for Airbnb right now said: “We were let down to learn about this expertise, and are furnishing ongoing guidance to the guest in addition to the total refund previously issued.

“While host cancellations are scarce, we recognise the effects they can have on visitor designs, which is why we have fees and penalties in place to discourage towards this.

“AirCover delivers free safety for company from host cancellations, and in the not likely celebration of an difficulty, our 24/7 guidance team is on hand to help.”

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The Commonwealth Video games commence on the 28th July in Birmingham and closes on the 8th August.