June 25, 2022


A SCOTS application agency has promoted one particular of its longest serving customers of staff to a freshly developed strategic job.

Alyson McMenemy, who joined Eureka Options 18 years in the past, has been appointed as Consumer Accomplishment Director.

Dependent in East Kilbride, Eureka Alternatives specialises in Oracle NetSuite and Sage software program platforms and has created its individual integration tool, Cloud Data Trade, which allows vital enterprise devices to ‘speak’ to each individual other.

The computer software expert thinks the new publish, and Alyson’s appointment, underlines the company’s dedication to placing the consumer initial.

The 42-calendar year-old has experienced 7 unique roles in her profession with Eureka Methods to day, throughout senior positions in project management, income and complex aid, building her the excellent applicant for the article.

She stated: “Customer company and technological experience are the core values which push Eureka Remedies, so I am delighted to just take on this distinguished purpose which focuses on guaranteeing the two those elements are held to the greatest benchmarks.

“I’ve labored throughout nearly every aspect of the organization and consider my deep knowing of our goods, units, sales procedure and following-profits care will be an asset which will even further boost our consumer achievement and keep our impressive customer acceptance ratings.”

As Client Achievement Director, Alyson will be dependable for the early identification of opportunity customer challenges and will use her large knowledge to undertake root bring about assessment, mitigate challenges and to tailor responses which manage consumer self esteem.

Another part of the role is to bolster very long-expression customer relationships and to build new staff members who have not long ago joined the company, strengthening their concentrations of being familiar with of Eureka Solutions’ products and solutions, solutions and protocols.

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She extra: “Our approval ratings are fantastic but as an ambitious company we simply cannot rest on our laurels or consider our foot off the gas.

“This new position places in location an more degree of safeguarding to make sure Eureka Remedies provides on all fronts, from the quite initial client enquiry or buy, to supply of our items and products and services, and on through the entire consumer connection which include exemplary consumer assist.”

Loganair, Kelvin Ability Applications, Barrhead Journey and Western Ferries are just some of the longstanding clients on Eureka Solutions’ shopper roster.

Owning not too long ago designed the part of HR and Studying and Development Manager, the new Consumer Achievements Director function is an additional crucial case in point of the tech business preparing for advancement.

David Lindores, CEO of Eureka Remedies, additional: “Our business enterprise is often hunting at clean techniques of how we can make improvements to the client knowledge and we identified that generating a new strategic role of Buyer Achievement Director was a marker as to how critically we commit in this ethos.

“Alyson has been with the business given that her times fresh new out of college and her awareness and understanding of Eureka Options is second to none. Our customers’ achievement could not be in better arms.”

Eureka Alternatives is a £4.5m-a-12 months business enterprise with 68 workers and clientele throughout tech, activity, hospitality, non-income, wholesale distribution, ecommerce and other sectors.